檳城海灘美居酒店-住客評論

Guest（Couple） 2025-12-01
Indicated for birthday celebration, ignored remark, no service or extra wow service. Requested for bouquet to deliver to room upon receive, reception keep it till evening until we call to request and reception request guard to deliver to us. Overall hotel grade conventional hospitality. No wow service or beach grade 4 stars feel. Parking need to walk very far to next building of you reach on weekend and if there is event. Noisy and dirty beach due to abandoned wood branches and no maintenance
酒店回復：
Thank you for taking the time to share your detailed feedback. We truly appreciate your positive comments on cleanliness and surroundings, and we sincerely apologize for the shortcomings you experienced during your birthday stay.We regret that your special request and bouquet arrangement were not handled as expected, and that the service did not deliver the memorable experience you were hoping for. Please be assured that your comments have been shared with the relevant teams to improve service attentiveness, coordination, parking guidance during peak periods, and beach upkeep.Your feedback is valuable to us as we continuously work to enhance our guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more personalized and enjoyable stay.Best regards,Mercure Penang Beach
Guest（Solo traveler） 2025-12-01
Lovely, tranquil hotel featuring spacious rooms with gorgeous beachfront views. Perfectly located near Gurney Bay with convenient access to Batu Ferringhi.
酒店回復：
Thank you very much for your outstanding rating and wonderful feedback. We’re delighted to hear that you enjoyed the tranquil atmosphere, spacious rooms, and gorgeous beachfront views, as well as our convenient location. Your kind words truly motivate our team. We look forward to welcoming you back to Mercure Penang Beach for another memorable stay.Best regards,Mercure Penang Beach
Guest（Traveling with friends） 2025-12-01
Staff are friendly, room is spacious, hotel has direct access to the beach, breakfast offers diverse options. Walking distance to local eateries and Lotus’s supermarket.
Guest（Family） 2025-12-01
Location is good. Not too far to the city and beach. Breakfast spread is good but there’s also a lot of options outside. Our kettle has leakages but the housekeeping replaced it quickly. Old hotel but well maintained.
Guest（家庭旅游） 2025-12-01
酒店屬於老酒店了整體還不錯特別是海景房從窗望出去很美
酒店回復：
尊敬的賓客，感謝您分享入住體驗。很高興您整體感到滿意，尤其是對海景房從窗外望出去的美景留下了深刻印象。期待在不久的將來再次歡迎您的光臨，祝您一切順心。Mercure Penang Beach
Guest（Traveling with friends） 2025-11-01
Pertama Kali short vacay dkt hotel ni. It's more than worth. Tqsm for very friendly welcoming at guest desk and other workers. Blik kemas cantik . Katil besar . Even for single . Cuma blik air ja sedikit kecik . View mmg superb jika mngadap laut . Tq for the opportunity . Will repeat. For the person inchrge for my admissions yesterday. I remember your kindness .
酒店回復：
We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rasyima GhazaliMarketing Communication Mercure Penang Beach
Guest（Family） 2025-11-01
It is a beachfront hotel. There is a beach that kids can swim and play there . It’s perfect for family. I like sit by the restaurant to watch the sunset and feel relaxed. The restaurant has breakfast but not variable enough. Beside has a friendly swimming pool for kids . There is a gym next to the pool. It is sea view gym but the equipment in there is not many choices. The hillside room is spacious and clean. But it is near to main road so you can hear the vehicle noise in the middle of night. The staff are very friendly and nice. If you like to eat the local food, there is a local food court in walking distance. There is variety of choices and delicious.
酒店回復：
We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rasyima GhazaliMarketing Communication Mercure Penang Beach
Guest（家庭旅游） 2025-09-01
It was an enjoyable stay. Everything's great from the lobby service to the food served during the breakfast. The room is spacious with beautiful sea views. Definitely we will stay here again.
酒店回復：
We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rasyima GhazaliMarketing Communication Mercure Penang Beach
Guest（家庭旅游） 2025-09-01
Thanks for the good service from the hotel staffs. They had prepare us amazing anniversary gifts. We enjoy awesome beach activities and our kids love it so much. The location consider close to town.
Guest（情侶） 2025-09-01
pros - the sea view!! - have private beach - mattress / pillow very comfy - spacious room, have mini bar - clean no bad review but i wish they have smart tv overall i am very satisfied with my stay. just that sometimes can hear noise from next room. we accidentally left our belongings after checking out and thankful that they provide courier service (rm50) to send our things back. recommended 9/10
酒店回復：
We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rasyima GhazaliMarketing Communication Mercure Penang Beach

檳城海灘美居酒店

客戶評價 由實住客人提供的真實點評

Guest（Couple） 2025-12-01

Guest（Solo traveler） 2025-12-01

Guest（Traveling with friends） 2025-12-01

Guest（Family） 2025-12-01

Guest（家庭旅游） 2025-12-01

Guest（Traveling with friends） 2025-11-01

Guest（Family） 2025-11-01

Guest（家庭旅游） 2025-09-01

Guest（家庭旅游） 2025-09-01

Guest（情侶） 2025-09-01

客戶評價由實住客人提供的真實點評